Availability
The app is available 24 hours a day, seven days a week, subject to planned maintenance and outages.
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Service level agreement (SLA) in six sentences.
This is the information page for the “Service level agreement (SLA)” document on the Consilaris website. Below you will find the essentials in plain language. The binding full text is published in one place: the Mivare Group document library.
Version in force: 1.0 · 29 October 2026
Open the full text and PDFDOCUMENT CNS-LEG-005
Planned maintenance
Where possible, we schedule maintenance outside 7:00–20:00 on working days. We give at least 72 hours' notice of any interruption longer than 15 minutes.
Support
We accept support requests by email around the clock and handle them on working days, 9:00–17:00.
Priorities and response times
The highest priority goes to outages affecting all users and to suspected security breaches or disclosure of information covered by professional secrecy. We acknowledge critical and high-priority requests within 4 working hours.
Backups
We back up the database every hour and keep those copies for 7 days; a full copy of the database and application files is made daily and kept for 3 days. Backups are encrypted, stored in the EU separately from the application server, and we test restoring data regularly.
Incidents
We inform administrators of an outage affecting multiple customers and, once it is resolved, explain its cause and the actions taken. Repeated outages give you the right to terminate the agreement.
WHERE TO FIND THE FULL DOCUMENT
All legal documents are published at Mivare Group.
Consilaris is created by the Mivare Labs brand, part of Mivare Group. The terms of service, privacy and cookie policies, data processing agreements, payment terms and legal information of all our brands and products are kept in a single library, at permanent addresses, as a web page and a PDF file.
Go to the Service level agreement (SLA) at Mivare GroupONE LIBRARYONE SOURCE
One source
The same, up-to-date text applies to every brand and every product. There are no versions that drift apart between websites.
Always the current versionWeb page and PDF
Read the document in your browser or download it as a PDF file that you can keep for your own records.
For reading and for your recordsOne company
MIVARE GROUP PROSTA SPÓŁKA AKCYJNA · Registered office: 22-440 Krasnobród · Registry court: Sąd Rejonowy Lublin-Wschód w Lublinie z siedzibą w Świdniku, VI Wydział Gospodarczy KRS · KRS 0001268091 · NIP 9223092251 · REGON 545767254 · Share capital: PLN 1,000. The brands are trade names of a single entity.
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